‘Return’ is defined as the action of giving back the item purchased by the buyer to Shree Homoeo Center.
‘Replacement’ is the action or process of replacing something in place of another. A buyer can request for replacement whenever he is not happy with the item, the reason being damaged in shipping, defective item, wrong item shipped, and the like.
The buyer is asked for a “Reason for Return/Replacement”. Among others, the following are the leading reasons:
- Item was defective
- Item was damaged during the Shipping
- Products were/were missing
- The wrong item was sent by us
- The item delivered had a size mismatch issue
- Item was expired
- Return could also result in the refund of money in most the cases
A piece of information shall be provided to our management team seeking either “approval” or “rejection” of the return/replacement request.
Points to be noted:
We always accept the return/replacement irrespective of the policy.
If we disagrees with a return/replacement request, buyer can’t file a dispute.
We encourage the buyer to review the listing before making the purchase decision. In case of buyer orders a wrong item, the Buyer shall not be entitled to any return/refund.
The buyer needs to raise the return/replacement request within the return/replacement period applicable to the respective product along with photographs (of the parcel box as well as other products received) or other relevant proof as requested by us.
Once the Buyer has raised a return/replacement request by contacting us on our number, we will return/replace the product only after the shipment is received by us and a refund will be completed within 30 (thirty) days from the date of reverse pick up.
In case we don’t have the product at all, we can provide the refund to the Buyer and the Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
Return Acceptance Conditions
- In case of Wrong Product/Size Exchange issue can be raised within 7 days of order delivery along with photographs (of the parcel box as well as other products received) or other relevant proofs
- If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.
- In case of damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail
- In case products delivered are past or near their expiry date (medicines with an expiry date of fewer than 2 months shall be considered as near expiry) return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).
Important Points to Remember
- Please ensure that the product to be returned is in unused and original condition. Include everything you’ve received for the particular product you want to return like price tags, labels, invoice, original packing including the box, freebies, and accessories. In case the Product(s) returned by the customer does not fulfill these conditions then Shree Homoeo is not liable to re-conduct the delivery of the returned product(s).
- In the case where a customer had ordered multiple products and if one of the products (s) gets damaged in transit then Shree Homoeo will either replace the damaged product(s) or not the complete order. In case of non-availability of the product(s), Shree Homoeo will refund the amount of only the damaged product(s) and not the complete order.
- In case of Refunds, the entire amount paid by you including shipping charges is transferred to your account
- Once your request to return an order is approved, a pickup will be initiated, after the product is received by us, it is verified against your claim, and accordingly, a replacement or refund is initiated.
- Replacement is subject to the availability of stock with us. In case a Replacement is not available, we will refund the amount for the same.
Return/Replacement Non-Acceptance Conditions
There are certain scenarios where it is difficult for us to support returns/replacements.
- Return request is made outside the specified time frame.
- Any wrong ordering or partially consumed strips or products do not qualify for a return.
- We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc.
- Leakages above 25% shall be covered under our return/replacement policy.
- Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies, and accessories.
- Defective/damaged products are covered under the manufacturer’s warranty, for such products a buyer can directly call the manufacturer and avail of the warranty.
- Product is damaged due to misuse or Incidental damage by the customer.
- Specific categories like elastic supports, stockings, bandages, and tapes once used.
- Specific categories like books are reading material and therefore not returnable once purchased.
- Any consumable item that has been used or the seal is broken.
- Products with tampered or missing serial numbers.
We assure you that all products sold on Shree Homoeo are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.
Shree Homoeo Replacement Guarantee:
If you have received a Wrong/Defective product you can return it to get a replacement within 7 days of delivery, in case of a Damaged/Leaked/Missing Product, the Return request should be filed within 2 days of delivery. Please contact us with a replacement request or raise an issue in your Shree Homoeo Center account. The item will be recalled and a brand new replacement will be shipped to you at the earliest.
If you are not satisfied with the size of the elastic supports delivered, you can request an exchange in a different size. (Please ensure that the product is in unused and original condition).
After the product is received by us, it is verified against your claim, and accordingly, a Replacement or Refund is initiated.
Shree Homoeo reserves the right to cancel the return request, in the event of fraudulent and unjustified complaints regarding the quality and content of the products. Under such conditions, the products will be discarded.
To return your product, you should mail your product to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The customer can cancel the order for the product directly by logging in Shree Homoeo account till we ship it. Orders once shipped cannot be canceled.
After shipping, if a customer still doesn’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.
Shree Homoeo also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.
Some other situations that may result in your order being canceled include:
- Non-availability of the product ordered by you
- Errors in pricing information specified by us
- Non-availability of the quantities ordered by you
- Any other reason beyond the control of Shree Homoeo